Delivery for eTextbooks:
– All the eTextbooks are fully downloadable and lifetime warranty for offline access.
– After successful payment, you can download immediately on the checkout page.
– Our Automatic Delivery System also sends out an extra Download Link to your Email Address on the order.
– If your download is failed/damaged/maximum allowed, you can get an alternate download link sent to your email by just contacting us through Contact Us Form or Email(email@example.com). Email Delivery is always FREE and there is NO extra charge or additional fee.
Sometimes our database server is down and our Automatic System could not send the download link to Customer’s Email Address immediately after payment. If you are in that situation, please don’t be panic. Just send an Email to our Support Team(firstname.lastname@example.org) to request an alternative download link, we will response to your Email as soon as we could (within 6-12 hours).
1/ Return & Refund Policy for PDF Textbook:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- We only ACCEPT Return & Refund for these cases below:
Customers make duplicated orders by accident. We will issue the refund for one of them.
The Textbooks are MISSING important contents.
The Textbooks are NOT as described.
We also accept refund only if the item is NOT downloaded from your account. This refund will be VOIDED if the item is already clicked for download.
- We will NOT issue a refund if your situation falls into one of these cases:
You purchased the eBook because you thought that this was a physical book. We have made it very clear that our products are electronic and not physical in the description as well as the title of the product.
You don’t need the eBook anymore due to unforeseen circumstances (dropping classes, professors changing books, etc.).
You wanted another title but mistook the eBook you bought for that title. We have included in great detail the cover, title, ISBNs, Amazon description of the eBook so there is no way that you can mistake this eBook for another.
The page numbers of the eBook differ from those of the hardcopy. It is common knowledge that some types of eBooks (especially EPUB, MOBI, AZW) do not have the same page numbers as their hardcopy counterparts. Please contact us first about the page numbers before purchasing.
2/ Important Note about Refund Process:
– The refund amount will be credited back to your payment methods within 3 to 5 business days.
– If your transaction is suspicious and is declined due to our fraud prevention, any pending charge will be reversed back to your card in 3-5 business days.